Preschool education in Quebec includes kindergarten for children aged 4 and 5. These programs aim for the overall development of the child by promoting their physical, emotional, social, language, and cognitive development.

Learn more about preschool education on the Quebec government website
The school system in Quebec – Parents’ Space

No, attending kindergarten, whether for ages 4 or 5, is not mandatory in Quebec. However, it is strongly recommended to prepare children for elementary school.

Kindergarten for 4 and 5 year olds: what does the child learn there?

The main objectives include:

• Develop social skills and the ability to interact positively with peers.
• Encourage autonomy and self-confidence.
• Stimulate oral language and introduce children to reading and writing.
• Introduce basic mathematical concepts.
• Promote fine and gross motor skills through various activities.

Learn more about preschool education on the Quebec government website

Registration generally takes place at the beginning of the calendar year preceding the start of the school year, often in January or February. Parents should contact their school service center or local school for specific dates and procedures. Required documents generally include:

• The child’s birth certificate.
• Proof of residence.
• The vaccination record or proof of immunization.

Find your school service center or school board
Contact details of CSS and CS

Kindergarten is generally offered full-day, with a typical school day lasting approximately 5 hours, excluding lunch and recess periods. Specific schedules may vary by school.

Kindergarten education in the public system is free. However, fees may apply for before- and after-school care, as well as for certain special activities or field trips.

School fees | Ministry of Education

School transportation is generally available to students who live within a certain distance of the school. Terms and conditions vary depending on the school service center, so it is recommended to check eligibility criteria and schedules with the school concerned.

School transport | Ministry of Education
You can also consult the FAQ section of this page on this subject .

To facilitate this transition:

• Establish daily routines similar to those at school.
• Encourage activities that promote independence, such as dressing alone or putting away personal belongings.
• Read stories to your child regularly to develop their interest in reading.
• Visit the school before the start of term to familiarize your child with the premises and staff.

Let’s open the school doors together! – Mauricie Regional Education Table (TREM)
Your child is starting kindergarten at age 4 or 5 _ Information for parents
Transitions to Kindergarten – Aidersonenfant.com
The school visit before entering kindergarten
Tools for parents and children regarding the first school transition – Carrefour Jeunesse

Children who turn 5 between October 1st and December 31st of the school year in question may be admitted to 5-year-old kindergarten upon request for an exemption. Parents should contact their local school administration for further information.

Qu’est-ce que la dérogation scolaire? | Alloprof

4-year-old kindergarten is an educational program for children aged 4 years old before October 1st of the current school year. It aims to provide equal opportunities to all children by promoting their overall development through play and appropriate educational activities.

Kindergarten 4 years old – Quebec Ministry of Education

The main objectives are:

• Promote the child’s overall development.
• Prepare the child for the transition to kindergarten and primary school.
• Provide preventive interventions to meet the specific needs of children.

Kindergarten 4 years old – Quebec Ministry of Education
Kindergarten 4 years old

To be eligible, the child must:

• Be 4 years old no later than September 30 of the school year in question.
• Reside in the area of a school offering the 4-year-old kindergarten program.

No, the availability of 4-year-old kindergarten varies by region and school. It is essential to check with your school service center or local school to see if this program is offered in your area.

Find your school service center or school board
Contact details of CSS and CS

Education is compulsory for children aged 6 to 16. However, preschool (kindergarten for 4 or 5 year olds) is offered in several schools and provides excellent preparation for entering primary school. Kindergarten for 5-year-olds is open to all children who will be 5 years old before October 1 of the current school year. Entry into primary school generally occurs the year the child turns 6.

Compulsory school attendance | Government of Quebec
School is compulsory | Éducaloi

Registration is done with the school service center (CSS) or the school board (CS) in your region.

Find your school service center or school board
Contact details of CSS and CS

Required documents typically include the child’s birth certificate, proof of residence (such as a utility bill), and vaccination record. It is recommended to check specific requirements with your local CSS or CS.

Find your school service center or school board
Contact details of CSS and CS

Registration periods vary by region, but generally take place between January and March preceding the school year. Check your CSS or CS website for specific dates.

Find your school service center or school board
Contact details of CSS and CS

You can help your child by establishing a daily routine, reading with them regularly, and encouraging them to develop independence. Participating in school open days can also help him familiarize himself with his new surroundings.

From kindergarten to first grade
Back to school: what if we made it our ally? – Help my child at school – Aidersonenfant.com

Changing schools can be a source of anxiety for a child. To help them better cope with this transition, it is recommended to open a dialogue by accepting their emotions without minimizing them, by listening, by showing understanding and by gathering as much information as possible about the new school. Helping your child stay in touch with friends from their old school can also help ease this transition.

How can you help your child cope better with a change of school? | Alloprof
Tips to Help Children Cope with Change – Mental Health Commission of Canada
Coping with Change with Children | Educatout

Schools usually provide a list of needed supplies before the start of the school year. This list is often available on the website of the school or the relevant CSS/CS.

Find your school service center or school board

School transportation is generally available to students who live within a certain distance of the school. Terms and conditions vary depending on the school service center, so it is recommended to check eligibility criteria and schedules with the school concerned.

School transport | Ministry of Education
You can also consult the FAQ section of this page on this subject.

Quebec schools offer adapted services for students with special needs. It is important to communicate with the school or CSS/CS upon registration to discuss available support measures.

Students with disabilities or with adjustment or learning difficulties | Ministry of Education

The first week is usually spent welcoming students, introducing them to school routines, and getting them familiar with the school. Teachers are putting in place activities to help students adjust.

Schools often organize a parent-teacher meeting at the beginning of the school year. This meeting allows us to discuss the child’s expectations, program and specific needs.

Parents can get involved by joining the school board (CÉ), the parent participation organization (OPP), the parents’ committee (CP) or by volunteering during school activities. Opportunities for involvement with a school body take place at the general meeting of parents to which all parents of the school are summoned before September 30 of each year. It is important to participate in order to be informed and involved in your child’s school life.

Guide to Parental Engagement – Association of Independent Parents’ Committees of Quebec

Several community organizations offer workshops and resources to help parents understand the education system and support their children. Check with your school service center, your school or your child’s teacher.

Promotion of education and parental support – Quebec Network for Educational Success
Helping your child succeed – Montreal School Service Center
MINISTERIAL PUBLICATION – Role of parents and the community in educational success and in the promotion of education 2nd edition

Yes, several schools offer French language programs to help non-French speaking students acquire the necessary language skills. It is recommended that you contact your local CSS or CS for information on available services.

Reception and integration of students from immigrant backgrounds | Government of Quebec

Registration during the year is possible. You must contact the CSS or CS in your region to find out the specific procedures.

Find your school service center or school board
Contact details of CSS and CS

The school will assess your child’s academic record to determine the appropriate level and specific needs. Reception and support services are often available to facilitate the integration of newly arrived students.

Reception and integration of students from immigrant backgrounds | Government of Quebec
Study in Quebec – Parents’ Space

Yes, several organizations offer support services for immigrant families, including information sessions on the education system and integration workshops. Your CSS or CS can direct you to these resources.

The school system in Quebec – Parents’ Space
Study in Quebec – Parents’ Space
Helping your child adapt to the Quebec school system | Alloprof
A Short Guide for Newcomers | Alloprof

Registration generally takes place in the spring preceding the school year. Contact your local school service center or high school to find out the dates and required documents.

Find your school service center or school board
Contact details of CSS and CS

Commonly requested documents include:

• Child’s birth certificate
• Proof of residence
• Previous school reports
• Health insurance card

Find your school service center or school board
Contact details of CSS and CS

Discuss upcoming changes, visit the school together, encourage independence in homework and time management, and participate in welcome or orientation days offered by the school.

Preparing for and facilitating the transition to secondary school – Laval University Psychoeducation Clinic (CPUL)
The Primary-Secondary Transition – Montreal Success Network
Preparing for the transition from primary to secondary school | Alloprof

Although public education is free, fees may apply for school materials, field trips, and some extracurricular activities. Check with the school for a detailed list.

School fees | Ministry of Education
Reminder – Free education and certain financial contributions that may be required

The first week is often devoted to welcoming students, introducing teachers, distributing timetables and familiarizing students with the premises. It is a period of adaptation where students learn about their new environment.

Parent-teacher meetings are usually held at the beginning of the school year. This is an opportunity to discuss your child’s expectations, program, and specific needs.

Most schools use online platforms where parents can view grades, absences, and communications. Additionally, report cards are given out periodically and there is always the opportunity to communicate with teachers. The school will be able to inform you about the procedures to follow.

My child is starting secondary school | Alloprof
How can you monitor your child’s schooling when you are separated?

Schools offer various services for students with special needs, such as support from special education therapists, psychoeducators, or special education technicians. It is important to report these needs during registration in order to put in place an appropriate intervention plan.

Students with disabilities or with adjustment or learning difficulties | Education Quebec
HDAA Students – Parents’ Area
The rights of HDAA students | CDPDJ

Parents can get involved by joining the school board (CÉ), the parent participation organization (OPP), the parents’ committee (CP) or by volunteering during school activities. Opportunities for involvement with a school body take place at the general meeting of parents to which all parents of the school are summoned before September 30 of each year. It is important to participate in order to be informed and involved in your child’s school life.

Guide to Parental Engagement – Association of Independent Parents’ Committees of Quebec

Several community organizations offer workshops and resources to help parents understand the education system and support their children. Check with your school service center, your school or your child’s teacher.

Promotion of education and parental support – Quebec Network for Educational Success
Helping your child succeed – Montreal School Service Center
MINISTERIAL PUBLICATION – Role of parents and the community in educational success and in the promotion of education 2nd edition

High schools offer a variety of extracurricular activities, ranging from sports to arts to science clubs. Extracurricular activities include all educational initiatives organized at school outside of class hours. Although they are not officially part of the curriculum, they can sometimes enrich it. Encourage your child to get involved to promote their integration and development.

How and why should I get involved in my school’s extracurricular activities? | Alloprof

School transportation is generally available to students who live within a certain distance of the school. Terms and conditions vary depending on the school service center, so it is recommended to check eligibility criteria and schedules with the school concerned.

School transport | Ministry of Education
You can also consult the FAQ section of this page on this subject.

School service centers have procedures for welcoming students during the year. Contact your local school service center as soon as you arrive to begin the registration process.

Find your school service center or school board
Contact details of CSS and CS

Changing schools can be a source of anxiety for a child. To help them better cope with this transition, it is recommended to open a dialogue by accepting their emotions without minimizing them, by listening, by showing understanding and by gathering as much information as possible about the new school. Helping your child stay in touch with friends from their old school can also help ease this transition.

How can you help your child cope better with a change of school? | Alloprof
Tips to Help Children Cope with Change – Mental Health Commission of Canada
Coping with Change with Children | Educatout

Schools are putting in place measures to facilitate the integration of newcomers, such as reception classes, peer tutoring and language support services. Check with your school service center or local organizations dedicated to newcomers.

Reception and integration of students from immigrant backgrounds | Government of Quebec
Study in Quebec – Parents’ Space

An assessment of your child’s skills and knowledge will be conducted to determine the appropriate academic level and identify any specific language or academic support needs.

Reception and integration of students from immigrant backgrounds | Government of Quebec
Study in Quebec – Parents’ Space

Yes, several guides and resources are available for immigrant families to help them navigate the Quebec education system. For example, the Sorel-Tracy School Services Centre’s Reception Guide for Immigrant Families offers a wealth of relevant information.

The school system in Quebec – Parents’ Space
Study in Quebec – Parents’ Space
Helping your child adapt to the Quebec school system | Alloprof
A Short Guide for Newcomers | Alloprof

Yes, French language programs are offered to help non-French speaking students acquire the language skills needed to follow the regular school curriculum.

Reception and integration of students from immigrant backgrounds | Government of Quebec

Homework and lessons can help students develop independence and organization, while developing good work and time management habits. They can help deepen their knowledge and strengthen the bonds between school and home by involving parents in their educational journey.

According to the Higher Council of Education, homework must be put into context, taking into account the reality of students and families and must also be part of pedagogical reflection: homework is one tool among others available to teaching staff. If they are used, they must be relevant to the objectives pursued.

To support a reflection on homework in primary school – CSE
Questioning homework – Collimator – Digital educational monitoring
https://www.erudit.org/fr/revues/rse/2006-v32-n2-rse1456/014410ar/

Homework may include exercises to consolidate concepts covered in class, activities to promote creativity and enrichment, as well as work started in class to be completed at home.

Lessons and homework: supporting your child
Useful and meaningful homework thanks to Alloprof

General recommendations are:

• 1st cycle of primary school: Priority to reading. In the first year, no written homework; in the second year, written homework limited to 20 minutes.
• 2nd cycle of primary school: Priority given to lessons with written homework (maximum 20 minutes).
• 3rd cycle of primary school: Development of working methods for secondary school with homework and lessons lasting a maximum of 30 minutes.

• Lower secondary school: approximately 60 to 90 minutes per evening.
• Secondary school: approximately 90 to 120 minutes per evening.

These times include homework, revision and studying for exams. However, they may vary depending on the teachers’ requirements, the program followed (e.g. regular vs. enriched program) and the students’ ability to concentrate. The key is to ensure a balance between studies, leisure and rest in order to promote academic success without exhaustion.

How long should the homework and lesson period last? | Alloprof
School: Homework in 10 lessons | News
Lessons and homework: supporting your child
Useful and meaningful homework thanks to Alloprof

Parents can set up a quiet workspace, help plan a regular schedule, regularly check the school calendar, and supervise their child without doing homework for them. They must ensure that work is completed and lessons are studied, while communicating with the teacher if there are any concerns.

The Challenge of Homework and Lessons – Special Report
Routine to the rescue of homework | Alloprof
Helping your child use their school diary properly | Alloprof

Parents or students can report difficulties to the teacher via the calendar. If the time allocated for homework is significantly exceeded, it is recommended not to insist. Services like Alloprof offer free support.

Cheat Sheet: What should I do when I don’t understand? | Alloprof

Homework policy varies by school and teacher. It is therefore important to refer to the specific guidelines of the establishment and the student’s teacher.

Yes, several services exist:

• Alloprof : Free support online and by phone.
• Homework help in schools: Many schools offer this service after class.
• Municipal libraries: Some offer free homework help.
• Community organizations: Family homes or community centers offer tutoring.
• Private Tutors: Paid options for personalized support.

Academic perseverance refers to the continuous pursuit of an educational path by a student until obtaining a recognized diploma or qualification. This journey begins in early childhood and continues until the end of secondary, college or university studies. It can be linear or include interruptions, the important thing being that the student returns and completes their training.

The ABCs of Academic Perseverance – CREVALE
School Perseverance Days

Several factors can affect academic perseverance, including:

• Individual factors : personal motivation, self-esteem, mental and physical health.
• Family factors : parental support, stable family environment, parental involvement in the educational path.
• School factors : quality of teaching, positive relationships with teachers, inclusive school climate.
• Social and economic factors : socio-economic conditions, access to educational resources, peer influence.

These factors can act as levers or obstacles to academic perseverance.

Educational success: training responsible citizens
The determinants of academic perseverance

Academic perseverance is crucial because it:

• Increases the chances of getting a stable, well-paid job.
• Improves quality of life and life expectancy.
• Reduces the risks of poverty and social exclusion.
• Contributes to the economic and social development of the community.

A graduating student is better equipped to face life’s challenges and actively participate in society.

Academic perseverance is a key element in children’s educational and future success. Parents play a fundamental role in maintaining their child’s motivation and engagement in school.

Through their daily support, involvement and attitude towards learning, they directly influence the way the child perceives school and their own abilities. There are several concrete strategies that parents can adopt to encourage this perseverance and help their child overcome the challenges of the school journey.

Born and raised | Academic perseverance
Promoting academic perseverance | Alloprof

Several initiatives are in place, some regional, some national, such as:

• School Perseverance Days (JPS) : an annual week dedicated to raising awareness and mobilizing people around the importance of school perseverance.
  School Perseverance Days
• Regional Consultation Bodies (IRC) : organizations that mobilize regional stakeholders to develop partnerships promoting educational success.
  Quebec Network for Educational Success

The community can support academic perseverance by:

• Offering tutoring and mentoring programs.
• Creating safe and stimulating environments for young people.
• Encouraging local businesses to offer suitable jobs to students to promote a good work-study balance.
• Getting involved in school activities and promoting education within the community.

Collective mobilization strengthens the support network around the student, thus increasing their chances of success.

Academic perseverance | Centraide of Greater Montreal
Some faces of academic perseverance
A school for success for all: A framework to guide intervention in disadvantaged areas

Certain signs may indicate a risk of dropping out, such as:

• A significant drop in academic results.
• Disengagement or frequent absence from class.
• Behavioral or disciplinary problems.
• A decrease in motivation and interest in school activities.

It is essential to detect these signs early in order to intervene quickly and provide the necessary support to the student.

Preventing school dropouts | Alloprof
Signs to watch for | Parent Estrie
School Dropout Prevention Guide – CTREQ

In 2024, the Quebec Ministry of Education (MEQ) developed an AI solution to identify students who are having the most difficulty in advance in order to provide them with the support they need. This solution is adapted to each school service center.

Best practice privacy and security measures are in place to protect student information.

Decisions and actions following screening are all made and carried out by properly trained school staff. The tool is only an additional tool to guide interventions around students.

Artificial intelligence solution to support school dropout prevention

It is essential to establish a suitable routine, agreeing with your child on a time and space suitable for homework. Let him work independently while remaining available to answer his questions and encourage him.

Category: Homework Help | AlloProf
Homework Tips and Tricks | Alloprof

Show interest by talking to him about his day and what he is learning. Praise his efforts, even the smallest ones, to give him confidence. Get involved in their school journey by participating in meetings with teachers and activities organized by the school.

Valuing education and parental support | PRÉCA
Promoting education and parental support – Montreal Success Network
Stimulate the taste for learning
The Role of Parents and the Community in Educational Success and in the Valorization of Education 2nd Edition

Students experiencing difficulties can benefit from a personalized intervention plan, developed in collaboration with teachers and parents. They also have access to professionals such as special education teachers or psychologists, as well as specific adaptation measures to help them in their learning.

Students with disabilities or with adjustment or learning difficulties | Ministry of Education
Different services for different needs – Laval School Service Center
The rights of HDAA students | CDPDJ

Help him set realistic goals and celebrate his progress. Encourage him to participate in extracurricular activities, which promote motivation and social integration. Finally, adopt a positive attitude towards learning, showing by example that curiosity and effort are rewarding.

Motivation and perseverance, tips for parents
Valuing education and parental support | PRÉCA
Acting as a parent for the academic perseverance of young people
The Role of Parents and the Community in Educational Success and in the Valorization of Education 2nd Edition

Maintaining regular dialogue with teachers is essential to monitor your child’s progress. Participate in general parent meetings and parent-teacher meetings and, if possible, get involved in school bodies to contribute to decisions that affect the school.

School-family collaboration: what can I do to support my child’s success? | Parent Estrie
Promote collaboration with the school team

Learning difficulties can be related to the subject itself, but many other factors can also hinder learning, such as hearing, vision or motor skills problems, concentration problems, the child’s socialization context as well as disorders such as dyslexia, dyspraxia or dysphasia.

There are several resources that offer free online and telephone support and provide tools tailored to children experiencing difficulties. Here are some possible solutions:

My child is having difficulty at school: what should I do? | Alloprof
Advice center for parents of teenagers | Tel-jeunes
TA Institute

Prepare him for the changes by explaining the differences between the two levels, such as time management and multiple teachers. A visit to their future establishment can help them better understand their new environment. Also encourage his autonomy so that he develops good organizational habits.

Discuss upcoming changes, visit the school together, encourage independence in homework and time management, and participate in welcome or orientation days offered by the school.

Preparing for and facilitating the transition to secondary school – Laval University Psychoeducation Clinic (CPUL)
The Primary-Secondary Transition – Montreal Success Network
Preparing for the transition from primary to secondary school | Alloprof

Talk to him about his interests and suggest experiences such as internships or activities related to his passions. A career counselor can also support him in this reflection. Finally, online tools allow you to explore various academic and professional paths.

Parents’ Space
FPT Info Highway

Parents can participate in developing an intervention plan that defines strategies appropriate for their child. They can also benefit from the support of professionals such as psychologists or specialized educators, as well as join support groups to exchange with other families experiencing similar situations.

Schools offer various services for students with special needs, such as support from special education therapists, psychoeducators, or special education technicians. It is important to report these needs during registration in order to put in place an appropriate intervention plan.

Students with disabilities or with adjustment or learning difficulties | Education Quebec
TA Institute
Different services for different needs – Laval School Service Center
HDAA Students – Parents’ Area
The rights of HDAA students | CDPDJ

By participating in the school board, you can contribute to school decisions and join the parents’ committee, which is also an excellent way to represent families within the school service center. Finally, participating in school activities and events shows your child that their education is a priority for you.

Guide to Parental Engagement – Association of Independent Parents’ Committees of Quebec

In the second cycle of secondary school, students can choose between two paths:

• General training : Focused on solving scientific and technological problems, calling on the student’s capacity for abstraction.
• Applied general training : Relies on concrete applications and manipulations to approach scientific concepts.
  

Pathway choices for third year of secondary school – Parents’ Area

There are three sequences in mathematics:

• Culture, Society and Technology (CST) : Focused on practical applications of mathematics in everyday life.
• Technical-sciences (TS) : Deepens mathematical concepts with an orientation towards technologies and applied sciences.
• Natural Sciences (NS) : Focuses on advanced theoretical concepts, preparing for scientific studies.

The choice depends on the student’s interests, abilities and future plans. It is recommended to consult guidance counselors and teachers to make an informed choice.

Which math course should I choose in 4th and 5th grade? | Alloprof
Choosing mathematics for the fourth year of secondary school – Parents’ Space

In the 4th year of secondary school, students generally take a Science and Technology or Technological and Scientific Applications course. In Year 5, optional courses such as Chemistry and Physics are offered for students considering post-secondary studies in scientific fields.

Which science option should I choose in 4th and 5th year of secondary school? | Alloprof
The choice of sciences for the fourth year of secondary school – Parents’ Space

Some college or university programs require specific prerequisites, such as advanced mathematics, chemistry, or physics courses. It is essential to plan course choices based on the student’s career aspirations to ensure that the requirements of the targeted programs are met.

How to make the right decision for my high school course choices
Choices to make for the fifth year of secondary school – Parents’ Space
The high school-college transition – Montreal Success Network

Yes, changes are possible, but they may require upgrades or additional courses. It is important to discuss with a guidance counselor to assess the implications and plan for a successful transition.

My child wants to change programs! Should I be worried? – Academies
Questions and answers about course choices – Parents’ area

The guidance counselor helps students learn more about themselves, explore career options, and plan their academic path based on their interests and aptitudes. It offers individual meetings, workshops and resources to support students in their career guidance process.

The role of the guidance counselor | Alloprof
School guidance – Parents’ area

Encourage your child to explore their interests, participate in extracurricular activities, talk to professionals, and complete internships or job shadowing days. Your support and open discussions about their aspirations can help them make informed decisions.

Recognize and Listen: The Role of Parents in Guiding Their Children! (PDF)
Academic path and career choice | Alloprof

Several online resources, such as the Espace Parents or AlloProf Parents websites provide information and tools to support young people in their orientation. Additionally, school guidance counselors can provide guides, workshops, and personalized advice.

HDAA students include:

• Students with disabilities: Those with a recognized physical, intellectual or sensory impairment.
• Students with adjustment difficulties: Those exhibiting behaviors or emotional disturbances that affect their learning or school integration.
• Students with learning difficulties: Those experiencing delays or specific disorders in the acquisition of academic skills.

These students require educational services adapted to meet their specific needs.

Students with disabilities or with adjustment or learning difficulties | Ministry of Education
The HDAA student – Laval School Service Center
Students with disabilities or with adaptation or learning difficulties (HDAA students)

Services for HDAA students include:

• Personalized intervention plans : Developed in collaboration with parents, these plans define specific objectives and the means to be put in place to support the student.
• Support from specialized professionals : Intervention by speech therapists, psychologists, educational psychologists and other specialists to support the student in their journey.
• Instructional adaptations : Changes to teaching methods, materials, or assessment to facilitate learning.
• Specialized classes or integration into a regular class : Depending on needs, the student can be integrated into a regular class with support or directed to a specialized class.

The goal is to promote the inclusion and educational success of each student.

Documents in Focus: Overview for HDAA Students
Students with disabilities or with adjustment or learning difficulties | Ministry of Education
Different services for different needs – Laval School Service Center
The organization of educational services for at-risk students and students with disabilities or with adaptation or learning difficulties (EHDAA)
10 Effective Principles to Better Support Students with Disabilities or Difficulties Adjusting to or Learning from It – CTREQ – RIRE

The qualification of a student as HDAA (disabled student or student with adjustment or learning difficulties) is governed by specific criteria established by the Quebec Ministry of Education and is based on a rigorous evaluation carried out by qualified professionals. This assessment aims to determine whether the student has special needs requiring adapted educational services. The criteria include the presence of a physical, intellectual or sensory deficiency, or serious adaptation or learning difficulties.

Quebec case law has established that one of the most determining criteria for qualifying a student as HDAA in the school administration is the implementation of an intervention plan.

Students with disabilities or with adjustment or learning difficulties | Ministry of Education
Evaluate a student with a disability or adjustment difficulties as part of determining an intervention plan

The Advisory Committee for Services for Students with Disabilities or with Adjustment or Learning Difficulties is a mandatory committee in each school service center, in accordance with the Education Act. Its main functions are:

• Provide advice to the school service center on the policy for organizing educational services for HDAA students.
• Issue recommendations regarding the distribution of financial resources dedicated to services for HDAA students.
• Serve as a liaison between families and the school service center to ensure that students’ needs are met.

The committee is composed mainly of parents of HDAA students, but also includes representatives of teachers, professionals, school management, support staff and organizations outside the school service center that provide services to HDAA students.

About the CCSEHDAA – Laval School Services Center

At the beginning of the school year, parents whose child has an intervention plan will receive an invitation to participate in the school service center’s Advisory Committee on Services for Students with Disabilities and Students with Adjustment or Learning Difficulties (CCSEHDAA).

One of the parents on this committee will be designated as the CCSEHDAA representative on the parents’ committee.

This involvement allows parents to play an active role in improving the services offered to their child.

Guide to Parental Engagement – Association of Independent Parents’ Committees of Quebec

An intervention plan is a planning tool designed to meet the specific needs of a student with HDAA. It results from a consultation between the student, parents and members of the school team, such as management, teachers and, if necessary, professionals. This evolving document specifies the objectives to be achieved, the means to be implemented, the responsibilities of each person and the methods for evaluating the student’s progress.

In brief – The intervention plan | PDF Government of Quebec
What is the intervention plan? | TA Institute
The school intervention plan
What is the purpose of the intervention plan?
The intervention plan (IP) – Parents’ Space
Everything you need to know about the intervention plan – Small and big challenges – Aidersonenfant.com

The development of the intervention plan involves several stakeholders:

• The student : to the extent of his abilities, he is encouraged to participate to express his needs and objectives.
• Parents : Their collaboration is essential to share relevant information about the student and support the proposed interventions.
• Members of the school team : this includes management, teachers and, if necessary, professionals such as psychologists, special education teachers or educational advisors.

This collaboration aims to ensure a common understanding of the student’s needs and to plan coordinated actions to promote their success.

The school intervention plan
The intervention plan… in the service of student success | PDF Government of Quebec
User guide related to the basic framework of the intervention plan

The intervention plan process generally includes the following steps:

1. Information gathering : Gathering data on the student’s strengths, needs, and challenges from observations, assessments, and discussions with stakeholders.
2. Analysis and planning : identify specific objectives to be achieved, determine appropriate interventions and assign responsibilities for their implementation.
3. Implementation of interventions : apply the strategies and means defined in the intervention plan.
4. Monitoring and evaluation : regularly assess the effectiveness of interventions, adjust the plan as needed, and document the student’s progress.

This approach aims to ensure a coherent intervention adapted to the specific needs of the student.

What is the intervention plan? | TA Institute
Tracks for the intervention plan process | PDF Government of Quebec

The intervention plan is generally revised at least once per school year. However, more frequent reviews may be necessary depending on the student’s needs, the effectiveness of the interventions implemented or any changes in their situation. These reviews allow for the adjustment of objectives, means and strategies to ensure optimal progress for the student.

Intervention Plan – Laval School Service Center
The school intervention plan

Parents play a crucial role in the intervention plan process. Their active participation allows us to:

• Provide valuable information about their child’s history, strengths and needs.
• Collaborate in the development and implementation of intervention strategies.
• Support school efforts by implementing consistent interventions at home.
• Participate in follow-up meetings and plan reviews to share observations and adjust interventions if necessary.

This collaboration between school and family is essential to create a coherent environment that is conducive to student success.

The intervention plan (IP) – Parents’ Space
Everything you need to know about the intervention plan – Small and big challenges – Aidersonenfant.com
Guide to preparing an intervention plan | AlloProf
Parental participation in establishing intervention plans for students with adjustment difficulties – Hybrid Education Review

Where possible, it is recommended that the student participate in intervention plan meetings. Its presence allows:

• Involve him in his own educational process.
• Collect his point of view and his aspirations.
• Encourage commitment and motivation towards established goals.

However, student participation must be appropriate to their age, maturity and ability to contribute constructively to discussions.

If you have any concerns or disagreements regarding the intervention plan, it is important to:

• Express your concerns during the intervention plan meetings.
• Ask for clarification or suggest adjustments based on your knowledge of your child.
• Collaborate with the school team to find consensual solutions that meet the student’s needs.

If a consensus cannot be reached, you can consult the conflict resolution or complaint procedures established by the school service center or the Quebec Ministry of Education.

What is the intervention plan? | TA Institute
Parents signing the school intervention plan
Filing a complaint following dissatisfaction with a school service
Find your school service center or school board
Contact details of CSS and CS

Yes, according to the Quebec Education Act, any student recognized as having a disability or a learning or adjustment difficulty must have an intervention plan. This document aims to adapt educational services to the specific needs of the student to promote their academic success and social integration.

Students with disabilities or with adaptation or learning difficulties (HDAA students)
i-13.3 – Public Education Act | Article 96.14

Measures may include additional time for assessments, technological tools, simplified instructions, alternative premises, or even specific interventions by an educational therapist.

Students with disabilities or with adjustment or learning difficulties | Ministry of Education
Organization of educational services for at-risk and HDAA students
Reference: at-risk students and HDAA
Respect for the rights of HDAA students and the organization of services

They are established in the intervention plan (IP) in consultation with the teacher, specialists (speech therapist, psychologist, etc.) and parents, according to the student’s needs.

Differentiated Instruction – Supporting all students to promote their educational success
Fact sheet 26: Students with disabilities or with adaptation or learning difficulties
The organization of educational services for at-risk students and students with disabilities or with adaptation or learning difficulties (EHDAA)

The school recommends measures based on the student’s intervention plan and history, but they must be approved by the Ministry of Education.

Reference: at-risk students and HDAA
Respect for the rights of HDAA students and the organization of services

No, they are adapted to the specific needs of each student and may vary depending on the type of difficulty or disability.

Students with disabilities or with adjustment or learning difficulties
Differentiated Instruction – Supporting all students to promote their educational success

The student can benefit from the support of an educational therapist, a psychoeducator, a speech therapist, a school psychologist or a special education technician (TES).

Services for Students with Special Needs – FPPE
The organization of educational services for at-risk students and students with disabilities or with adaptation or learning difficulties (EHDAA)

Yes, parents can discuss this with the teacher and the school team during the intervention plan meetings or make a request to the school administration.

Guide for parents on the educational path of a child with a disability
Special Report — Putting Students First: For Educational Services Adapted to the Needs of Students in Difficulty

Tools include text-to-speech software, advanced spell checkers, custom calculators, voice recorders, or tablets with specialized apps.

Students with disabilities or with adjustment or learning difficulties | Ministry of Education

Yes, parents can consult professionals in the private sector or the health network (CLSC, rehabilitation centers) for additional monitoring.

Respect for the rights of HDAA students and the organization of services

In Quebec, public education is free from preschool through the end of secondary school for students aged 18 or younger, or up to 21 for students with disabilities. However, certain financial contributions may be requested from parents for specific goods or services.

Free education includes educational services, textbooks and teaching materials required for teaching the study programs. This includes books and other teaching resources needed for courses.

Students eligible for free education | Ministry of Education
School fees | Ministry of Education

Parents may be required to provide or pay for:

• Personal use materials : school supplies such as pencils, paper, notebooks, school bags, etc.
• Extracurricular activities : educational outings, cultural or sporting activities taking place outside of the school.
• Special services : costs related to lunchtime supervision, daycare services, or participation in special educational programs (for example, Sport-études programs).

These contributions must be reasonable and cannot exceed the actual cost of the good or service provided.

Free schooling for young people – Association of independent parents’ committees of Quebec
Fact sheet 08 | Free education and financial contributions that may be required
Reminder – Free education and certain financial contributions that may be required
Back to School: Beware of Illegal Fees | Dollars and Cents | News

Yes, schools can ask parents to pay for workbooks or materials in which the student writes, draws, or cuts, as these items are considered personal use materials.

Reminder – Free education and certain financial contributions that may be required
I-13.3, r. 6.2 – Regulations relating to the free provision of educational materials and certain financial contributions that may be required

Educational outings that are part of the school curriculum may incur costs for parents, in particular to cover the costs of transport, entry or additional supervision. These costs must be justified and reasonable.

Reminder – Free education and certain financial contributions that may be required
I-13.3, r. 6.2 – Regulations relating to the free provision of educational materials and certain financial contributions that may be required

Technological tools required for teaching the curriculum, such as tablets or computers, must be provided free of charge by the school. However, parents may be responsible for associated personal supplies, such as headphones or USB drives.

Reminder – Free education and certain financial contributions that may be required
I-13.3, r. 6.2 – Regulations relating to the free provision of educational materials and certain financial contributions that may be required

If a school requires a uniform, parents may be required to purchase one. However, costs must be reasonable, and the school must offer options for parents to purchase uniforms at competitive prices.

No specific supply company or brand may be imposed on the student’s personal use material, with the exception of activity or exercise books.

Equipment to which free access does not apply

Yes, lunchtime supervision services are not covered by free tuition and may therefore incur costs for parents. These fees must reflect the actual cost of the service provided and have a maximum chargeable amount established each year.

School daycare services and lunchtime supervision – guidelines and pricing
https://gardescolaire.org/la-garde-scolaire/foire-aux-questions/

Yes, participation in special educational projects, such as enriched programs or specific activities, may involve additional costs for parents. These contributions must be clearly justified and approved by the school’s governing board.

If you believe that fees are excessive or do not comply with Ministry of Education guidelines, you can:

• Contact the school administration : to obtain explanations on the nature and justification of the fees.
• Consult the governing board : who is responsible for approving the required financial contributions and can revise the amounts requested.
• Contact the school service center : to report any irregularities or obtain additional information on current policies.

It is important to note that any financial contribution required must be justified, reasonable and established based on the actual cost of the good or service concerned.

Back to School: Beware of Illegal Fees | Dollars and Cents | News
Filing a complaint following dissatisfaction with a school service

According to Article 192 of the Education Act (EIA), each school service center (CSS) must adopt a policy relating to financial contributions required from parents.

Article 192, 6th paragraph of the Education Act :

The parents’ committee has the following functions: […] 6° to develop, with the support of the school service center, and to propose to it, for adoption, the policy relating to financial contributions;

This policy, which can be found on your CSS website, aims to regulate the fees that may be requested to ensure that they remain reasonable and justified. It can also be used to establish principles of accessibility and use of resources billed to parents.

Each School Board (SSB) must apply it and approve the specific financial contributions requested from parents in its school.

Public Education Act | Article 192
Fact sheet 08 | Free education and financial contributions that may be required
Free schooling for young people – Association of independent parents’ committees of Quebec

Eligibility for school transportation is determined by the school service center (CSS) or school board (CS) in your region. Generally, students residing within a certain distance of the school, varying by grade level, are eligible.

For example, for preschool the distance might be 0.8 km, for primary 1.6 km, and for secondary 2.0 km. It is recommended to consult your CSS or CS website for specific criteria.

School transport

Information regarding boarding points, schedules and bus numbers is generally available on the parent portal of your CSS or CS.

Find your school service center or school board
Contact details of CSS and CS

Some CSS or CS allow the addition of an additional address, under certain conditions, such as regular use and location in the territory served by the school. It is important to check the specific policies of your CSS or CS and complete the required forms.

Find your school service center or school board
Contact details of CSS and CS

For safety reasons, students are generally not allowed to get off at another stop without prior permission. Parents should contact their CSS or CS transportation department to discuss specific needs and obtain the necessary authorizations.

Find your school service center or school board
Contact details of CSS and CS

In the event of a change of address, it is essential to inform the secretariat of your child’s school. The present school and the new one. Schools will then communicate the new information to transport services to make the necessary arrangements.

Although public education is free, fees may apply for certain transportation services, including lunchtime transportation or available seating. Rates vary depending on the CSS or CS.

School transport | Ministry of Education
Find your school service center or school board
Contact details of CSS and CS

Many school transport services use online platforms, parent portals or social media to communicate delays or cancellations.

Students are expected to behave safely and respectfully on the bus. The rules generally include remaining seated, speaking calmly, and following the driver’s directions. Failure to comply with these rules may result in penalties ranging from warnings to suspension of transport privileges.

Bus Safety – School Transportation

It is recommended that you contact your CSS or CS transportation department to report the lost item and obtain information on how to recover it.

Find your school service center or school board
Contact details of CSS and CS

CSS or CS generally offer adapted transportation services for students with special needs. It is important to communicate with the school transportation service and provide the necessary documents to arrange appropriate transportation.

Find your school service center or school board
Contact details of CSS and CS

A school-based childcare service welcomes students outside of class hours, i.e. in the morning before classes, at lunchtime and in the afternoon after classes. It aims to ensure the general well-being of students and to contribute to their overall development by offering activities adapted to their needs and interests.

Frequently Asked Questions – Quebec School Daycare Association
School-based childcare services | Ministry of Education

All students enrolled in a public elementary school in Quebec can have access to their establishment’s daycare service.

School daycare service
Back-to-School Special: School Daycare – Immigrant Québec

Registration is usually done by completing a registration form provided by the school or daycare service. This form allows you to specify the desired attendance periods for your child. It is recommended that you contact your school’s daycare service directly for specific details.

School daycare service

Daycare services are generally open on school days according to the school calendar, with time slots in the morning before classes start, during lunchtime and late afternoon after classes. Exact hours may vary depending on the establishment.

A day of work at the school daycare service

Daycare services offer a variety of activities aimed at the overall development of the child, including recreational, educational, cultural and physical activities. These activities are planned to complement the school’s educational project.

Activities Program | Ministry of Education

The cost of school daycare in Quebec depends on the frequency and periods of attendance of the student. Here is an overview of the current rates for the 2024-2025 school year :

• Regular attendance (two or more periods per day, at least two days per week):
  Maximum rate of $9.50 per day.
• Sporadic attendance (only one period per day):
  Rate established based on a maximum hourly rate of $3.15.
• Educational days:
  Maximum rate of $16.20 per day (plus the cost of an activity, if applicable).

Please note that these rates are maximums and are indexed annually, as of July 1st.. Rates may be less than the maximum and therefore may vary slightly depending on the school or school service center. It is recommended that you check with the school your child attends for specific information.

i-13.3, r. 11 – Regulation on school daycare services | Article 17.1
School daycare and lunchtime supervision
Frequently Asked Questions – Quebec School Daycare Association

Special activities during pedagogical days, such as educational and recreational outings, may require an additional contribution. This additional contribution must be reasonable and not exceed the actual cost of the activity.

i-13.3, r. 11 – Regulation on school daycare services | Article 17.2

Yes, it is possible for a student to attend daycare sporadically. The terms and conditions and rates for occasional attendance may vary depending on the establishment.

Frequently Asked Questions – Quebec School Daycare Association

Yes, school daycare services generally offer activities during pedagogical days. Additional fees may apply for these days, particularly if special outings or activities are organized.

Frequently Asked Questions – Quebec School Daycare Association

The childcare service user committee is an advisory committee made up of parents whose children attend school-based childcare. In accordance with Article 256 of the Education Act (EIA), this committee is created by a simple request to the School Board by parents whose child attends the service. Its mission is to give its opinion on the organization and operation of the daycare service, as well as to formulate recommendations to the school management.

Some periods of daycare may be devoted to completing schoolwork. Daycare staff supervise these times and can provide assistance when possible, but do not ensure the accuracy of the work. Parental supervision remains necessary.

School-based childcare services aim to be inclusive and meet the needs of all students. It is recommended that you discuss your child’s specific needs with the daycare staff to determine possible accommodations.

Key instances of parental involvement include:

• School Board (SBC) : decision-making body within each school, composed of parents, staff members, and, in some cases, students and community members.
  Articles 42 to 96 of the LIP
• Parent participation organization (OPP) : group of parents aiming to promote their participation and support the school in its projects.
  Article 96 of the LIP
• Parents’ Committee (PC) : body at the school service center level, bringing together representatives from each school to discuss regional educational issues.
  Articles 189 to 193 of the LIP
• Advisory Committee on Services for Students with Disabilities and Students with Adjustment or Learning Difficulties (CCSEHDAA) : committee advising on services for students with special needs.
  Article 185 of the LIP
• School service center board of directors (CA) : decision-making body of the school service center, including parent representatives.
  Articles 143 to 176 of the LIP

Guide to Parental Engagement – Association of Independent Parents’ Committees of Quebec

To get involved, attend the annual general meeting of parents, which is held before September 30 of each year. During this meeting, elections are organized to designate parent representatives to the school board.

Article 47 of the LIP.
Guide to Parental Engagement – Association of Independent Parents’ Committees of Quebec
Establishment boards | Government of Quebec
Sheet 1: Composition of a school board
Sheet 2: Formation of a school board
Sheet 3: Operation of a school board

The OPP aims to encourage parental involvement in school life, to foster collaboration between parents and school staff, and to support various initiatives and activities to enrich the educational environment.

Guide to Parental Engagement – Association of Independent Parents’ Committees of Quebec
Parent Participation Organization (PPO)
Article 96.2 of the LIP

The formation of an OPP is decided at the annual general meeting of parents. If the parents present vote in favor of its creation, they can then define its structure, its objectives and elect the responsible members.

Parent Participation Organization (PPO)
Article 96 of the LIP

The committee’s mission is to promote public education to all parents of a student attending a school in the school service center. It suggests ways to support parental engagement to promote children’s educational success and improve communication between parents and school staff.

The CP also encourages parent participation in school activities and school service center committees. In addition, it conveys the needs of parents, including those related to training, and develops, with the support of the school service center, the policy relating to financial contributions. Finally, he gives his opinion on educational projects and on any subject related to the proper functioning of the school service center.

Articles 192 of the LIP

At your school’s annual general meeting of parents, a parent representative is elected to sit on the CP. By running as a candidate and being elected, you will be able to represent your school within the CP.

Article 47 of the LIP
School governance

The advisory committee for services for students with disabilities and adjustment or learning difficulties advises the school service center on the organization of educational services for these students. It also provides advice on the allocation of financial resources and the commitment plan for success. In addition, it can decide on the application of the intervention plan for a student concerned.

Article 187 of the LIP

The parent members of the CCSEHDAA are appointed by the Parents’ Committee following a process which differs from one CSS to another. Some CSS will call on parents whose child has an intervention plan, but if you are the parent of a child with special needs and would like to get involved in this committee, express your interest to your Parents’ Committee and your School Service Center, they will be able to guide you on the steps to follow.

Article 185 of the LIP

Parental involvement in school bodies promotes a better understanding of the education system, allows them to participate in decisions that influence school life and strengthens collaboration between schools and families. This can improve the school climate and contribute to student success.

Guide to parental involvement, RCPAQ
School governance
Parental involvement in schooling and its impact on the functioning of school authorities and student success – Chief Scientist of Quebec

What are the concrete benefits for parents who get involved in school governance?

• A better understanding of how the school system works and the decisions that affect their child.
• A greater sense of belonging to the school community.
• A closer relationship with teaching staff and management.
• A positive impact on school policies and the educational environment of students.

Guide to parental involvement, RCPAQ

Yes, parental involvement in school governance can be done at different levels and requires at least a few hours per month, not every month. Most committees hold meetings in the evening, sometimes online, to accommodate parents who work during the day.

Parents can also get involved in other ways, such as participating in OPP-organized activities, offering help at school events, or collaborating with other parents on school improvement projects. Even minimal involvement can make a difference in the school environment.

Almost all opportunities for parental engagement in school governance begin with your school’s parent-teacher meeting at the beginning of the school year. A first step is to attend.

Consult the tools available on the RCPAQ website to better understand the roles and engagement opportunities

Guide to parental involvement, RCPAQ

You can file a complaint if you are dissatisfied with the educational services your child has received, is receiving, should have received or requires. This includes situations such as inappropriate behavior by school staff, lack of educational success support services, unsafe equipment or locations, or cases of bullying or violence.

The procedure for handling complaints in schools involves up to three stages:

• Step 1 : Address the person directly concerned or their immediate superior. The complaint may be verbal or written, and a response must be provided within 10 business days.
• Step 2 : If you are dissatisfied or if the 10-day deadline has passed, contact the complaints officer at your school service center, school board or private educational institution. This step can also be verbal or written, with a response time of 15 working days.
• Step 3 : If dissatisfaction persists or if the 15-day period has passed, contact the regional student protector in your region. The regional protector has 20 working days to examine the complaint and make recommendations.

Filing a complaint following dissatisfaction with a school service
Find your school service center or school board
Contact details of CSS and CS

No. Complaints regarding an act of sexual violence can be addressed directly to the regional student protector, without going through the first two steps. These complaints are handled urgently to ensure the safety and well-being of the student concerned.

Report an act of sexual violence committed against a student | Government of Quebec

A complaint may be made by a student or one of their parents regarding the services received or required. A report, particularly in cases of sexual violence, can be made by anyone, including school staff, another student or a parent.

Before starting a formal process, it is advisable to discuss with the people involved. Most issues are resolved during this discussion.

• The teacher: If the complaint concerns the teaching, pedagogy or supervision of your child, you can first try to resolve the situation directly with the teacher.
• Support staff (educator, supervisor, interventionist, etc.): If your complaint concerns behavior, lack of supervision or disciplinary action, speak first with the person concerned.
• School administration: If no satisfactory solution has been found or if the problem is beyond the teacher’s control (e.g., violence, bullying, inappropriate school conditions), contact the administration.
• The School Service Center: If the administration does not respond or if the complaint concerns a broader aspect of the school’s operations, contact the CSS.

You can file your formal complaint verbally or in writing , but it is recommended that you do so in writing to keep an official record of your action.

• Letter or email to the teacher or principal.
• Face-to-face meeting with a written report sent by email to confirm the discussions.
• Phone call , followed by an email to recap the discussion.

Recommended content of the written complaint:

• Your name and your child’s name, their grade level and school.
• A precise description of the problem encountered.
• The steps already taken and the responses obtained.
• The impact of the situation on your child.
• What you expect as a solution or resolution.

If you are dissatisfied with the school’s response or if you do not receive a response after 10 working days, you can submit your complaint to the CSS Complaints Officer.

Each school service center (CSS) or school board has its own detailed procedure for handling complaints. You can find it in several ways:

1. CSS or school website :
   • Look for a “Complaints and Recourse” or “Rights and Responsibilities” section.
   • For example, for the Montreal School Services Center (CSSDM) : https://www.cssdm.gouv.qc.ca/plaintes
   • For another CSS, search for “Complaint +[Nom du CSS] ” on Google.
2. Ask the school administration :
   • When meeting with management, ask for a copy of the complaint handling policy.
3. Quebec Ministry of Education (MEQ) :
   • The MEQ also provides a general guide on complaints in public schools: https://www.quebec.ca/education/prescolaire-primaire-et-secondaire/droits-eleve/porter-plainte

Send an email or complete an online complaint form, if available. In addition to the information and explanations regarding the complaint, specify that you have already made a complaint to the school and indicate previous exchanges.

Find your school service center or school board
Contact details of CSS and CS

The National Student Ombudsman is an independent body responsible for implementing the procedure for handling complaints and reports in the Quebec school environment. He ensures that the rights of students and their parents are respected by supervising a team of regional student protectors.

Protecteur nationale de l’élève

If your complaint has not been resolved by the CSS or if no response has been received after 15 working days, you can contact the National Student Ombudsman.

You can contact the protector of your region via:

• Online form : https://pne.gouv.qc.ca/formulaire
• Phone or text : 1 833 420-5233
• Email: plaintes-pne@pne.gouv.qc.ca

The Regional Protector in your region has 20 working days to examine your complaint and propose a solution.

Filing a complaint following dissatisfaction with a school service

The National Student Ombudsman and the Regional Student Ombudsmen are part of the same independent mechanism for handling complaints in schools in Quebec. Their mission is to ensure that students receive adequate educational services and that their rights are respected.

Regional Student Protector

• Each region of Quebec has its own Regional Student Ombudsman.
• It is the first level of intervention independent of the school service center (CSS) or the school board.
• It reviews complaints that have not been resolved by the school or the CSS.
• Its role is to conduct an investigation, assess the situation and propose solutions to resolve the problem.
• It can issue mandatory recommendations to the schools concerned.
• Processing time: 20 working days after receipt of the complaint.

National Student Protector

• He supervises and coordinates the Regional Student Protectors.
• It only intervenes if a parent or student is dissatisfied with the decision of a Regional Protector.
• It may carry out a further review of the complaint and make binding recommendations to CSS or private establishments.
• Its role is also to ensure that all regions apply the same standards for handling complaints.
• Processing time: 10 working days after transmission of the file by the Regional Protector.

The National Student Ombudsman Act prohibits any reprisal or threat of reprisal against a person who files a complaint, makes a report, cooperates in the processing of a complaint or supports a person in this process. Penalties for such retaliation can range from $2,000 to $250,000, depending on whether the person is an individual or a legal entity.

Protection against retaliation

• Step 1 : The person directly concerned or their superior must respond within 10 working days.
• Step 2 : The complaints officer has 15 working days to process the complaint.
• Step 3 : The regional student ombudsman has 20 working days to examine the complaint and make recommendations. The National Student Protector may intervene within an additional period of 10 working days if necessary.

Complaint Management and the National Student Ombudsman – Laval School Services Center

A whistleblowing platform is available to you to transmit information to the Ministry of Education securely and anonymously (or not, according to your choice) concerning a worrying situation in an educational establishment, a CSS or a CS, a sports federation, a ministry or an organization.

A form is provided for reporting misconduct or inappropriate behavior, allegations regarding governance, administration or educational services, misrepresentation, potential fraud or other types of unethical behavior.

MEQ whistleblower platform